Grievance Redressal Process

If you have a complaint or grievance, please follow our escalation process below.

Note: The company shall endeavor to resolve all complaints within 30 days from the date of receipt of the complaint.
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LEVEL 1

Customer Care

TAT: Up to 10 Days
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check icon Satisfied - Closed
up arrow icon If not satisfied / no response
Arrowr right
cross icon Escalate to Level 2
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LEVEL 2

Customer Care Head

TAT: Up to 10 Days
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check icon Satisfied - Closed
up arrow icon If not satisfied / no response
Arrowr right
cross icon Escalate to Level 3
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LEVEL 3

Grievance Redressal Officer/ NODAL OFFICER

TAT: Up to 10 Days
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check icon Satisfied - Closed
up arrow icon If not satisfied / no response within 30 days
Arrowr right
info icon RBI CMS Portal
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LEVEL 4

RBI – CMS PORTAL

External Escalation
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  • External Escalation (As per RBI Guidelines )
  • info Only if not satisfied by the company’s response within 30 days

DEVMUNI LEASING AND FINANCE LIMITED is a premier provider of swift and accessible emergency loans, dedicated to assisting individuals in urgent need of financial support. Established with a vision to cater to everyone, regardless of their credit score, our goal is to promote financial resilience through innovative solutions. We take pride in our paperless, digital loan processes, ensuring same-day disbursement. Our inclusive approach distinguishes us, as we extend loans to all.