+91-8130998443
RBI Registered NBFC
care@devmunileasing.com

Grievance Mechanism

We are committed to resolving your concerns promptly through a fair, transparent, and customer-focused grievance redressal process.

LEVEL 01

Customer Care

care@devmunileasing.com www.devmunifinance.com
Up to 10 Working Days
Complaint to be raised to Customer Care
Satisfied - Closed
If not satisfied / no response
Escalate to Level 2
01
Customer Care
Customer Care Head
02
LEVEL 02

Customer Care Head

Karamjit Singh care.head@devmunileasing.com
Up to 10 Working Days
Complaint escalation via email
Satisfied - Closed
If not satisfied / no response
Escalate to Level 3
LEVEL 03

Grievance Redressal Officer

Jitendra Kumar grievance@devmunifinance.com
Up to 10 Working Days
Final escalation to Grievance Officer
Satisfied - Closed
If not satisfied / no response within 30 days
RBI CMS Portal
03
Grievance Redressal Officer
RBI CMS Portal
04
LEVEL 04 EXTERNAL ESCALATION

RBI CMS Portal

External Escalation (As per RBI Guidelines) https://cms.rbi.org.in
Only if not satisfied with the company's response within 30 days
Visit RBI CMS Portal